Terms & Conditions

Version: 14-04-2026

DuaMio

a brand of WeIntensify B.V.

www.duamio.com

E-mail: info@duamio.com

Terms & Conditions based on the model terms of WebwinkelKeur.

Article 1 Definitions

Article 2 Identity of the entrepreneur

Article 3 Applicability

Article 4 The offer

Article 5 The agreement

Article 6 Right of withdrawal

Article 7 Costs in case of withdrawal

Article 8 Exclusion of the right of withdrawal

Article 9 The price

Article 10 Conformity and warranty

Article 11 Delivery and performance

Article 12 Ongoing transactions: duration, termination and renewal

Article 13 Payment

Article 14 Complaints procedure

Article 15 Disputes

Article 16 Additional or deviating provisions

Article 17 Products, digital content and quotations

Article 18 Educational use, intellectual property and liability

Article 1 – Definitions

In these Terms & Conditions, the following definitions apply:

Cooling-off period: the period within which the consumer can make use of the right of withdrawal;

Consumer: the natural person who is not acting for purposes relating to a trade, business, craft, or profession and who enters into a distance contract with the entrepreneur;

Day: calendar day;

Ongoing transaction: a distance contract relating to a series of products and/or services, the delivery and/or purchase obligation of which is spread over time;

Durable medium: any tool that enables the consumer or entrepreneur to store information addressed personally to them in a way that allows future consultation and unchanged reproduction of the stored information;

Right of withdrawal: the possibility for the consumer to withdraw from the distance contract within the cooling-off period;

Model withdrawal form: the model form for withdrawal that the entrepreneur makes available and that a consumer may complete when wishing to exercise the right of withdrawal;

Entrepreneur: the natural or legal person who offers products and/or services to consumers at a distance;

Distance contract: an agreement concluded between the entrepreneur and the consumer within an organized system for distance sales of products and/or services, whereby exclusive use is made of one or more means of distance communication up to and including the conclusion of the agreement;

Means of distance communication: any means that can be used to conclude an agreement without the consumer and entrepreneur being together in the same place at the same time;

Terms & Conditions: the present Terms & Conditions of the entrepreneur.

Article 2 – Identity of the entrepreneur

WeIntensify B.V.

trading under the brand name DuaMio

Kanaalkade 57

1811 LS Alkmaar

The Netherlands

E-mail: info@duamio.com

Website: www.duamio.com

Chamber of Commerce (KvK): 98895982

VAT number: NL868691574B01

Article 3 – Applicability

These Terms & Conditions apply to every offer made by the entrepreneur and to every distance contract and order concluded between the entrepreneur and the consumer.

Before the distance contract is concluded, the text of these Terms & Conditions will be made available to the consumer. If this is not reasonably possible, it will be indicated before the distance contract is concluded that the Terms & Conditions can be inspected at the entrepreneur’s premises and that they will be sent free of charge to the consumer as soon as possible upon request.

If the distance contract is concluded electronically, then, contrary to the previous paragraph and before the distance contract is concluded, the text of these Terms & Conditions may be made available to the consumer electronically in such a way that it can easily be stored by the consumer on a durable medium. If this is not reasonably possible, it will be indicated before the distance contract is concluded where the Terms & Conditions can be accessed electronically and that they will be sent free of charge electronically or otherwise upon request.

If, in addition to these Terms & Conditions, specific product or service conditions also apply, the second and third paragraphs shall apply accordingly and the consumer may always invoke the applicable provision that is most favorable to them in the event of conflicting conditions.

If one or more provisions in these Terms & Conditions are at any time wholly or partially null and void or annulled, the agreement and these Terms & Conditions shall otherwise remain in force and the relevant provision shall be replaced without delay, by mutual agreement, by a provision that approximates the purpose of the original provision as closely as possible.

Situations not covered by these Terms & Conditions shall be assessed in the spirit of these Terms & Conditions.

Any ambiguities regarding the interpretation or content of one or more provisions of these Terms & Conditions shall be interpreted in the spirit of these Terms & Conditions.

Article 4 – The offer

If an offer has a limited period of validity or is made subject to conditions, this shall be expressly stated in the offer.

The offer is non-binding. The entrepreneur is entitled to change and adjust the offer.

The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to allow the consumer to properly assess the offer. If the entrepreneur uses images, these are a truthful representation of the products and/or services offered. Obvious mistakes or obvious errors in the offer are not binding on the entrepreneur.

All images, specifications, and data in the offer are indicative only and cannot be grounds for compensation or dissolution of the agreement.

Images accompanying products are a truthful representation of the products offered. The entrepreneur cannot guarantee that the displayed colors correspond exactly to the actual colors of the products.

Each offer contains such information that it is clear to the consumer what rights and obligations are attached to accepting the offer. This concerns in particular:

the price including taxes;
any shipping costs;
the manner in which the agreement will be concluded and what actions are required for this;
whether or not the right of withdrawal applies;
the method of payment, delivery, and performance of the agreement;
the period for accepting the offer, or the period during which the entrepreneur guarantees the price;
the rate for distance communication if the costs of using the means of distance communication are calculated on a basis other than the regular basic rate for the means of communication used;
whether the agreement will be archived after conclusion, and if so, how it can be consulted by the consumer;
the way in which the consumer can check and, if necessary, correct the data provided by them in connection with the agreement before concluding it;
any languages other than Dutch in which the agreement may be concluded;
the codes of conduct to which the entrepreneur has submitted and the way the consumer can consult these codes electronically; and
the minimum duration of the distance contract in the case of an ongoing transaction.

Where relevant, the offer will also include information about the functionality, format, access method, and any reasonably foreseeable compatibility requirements of digital content, digital services, or downloadable products.

Article 5 – The agreement

Subject to the provisions of paragraph 4, the agreement is concluded at the moment the consumer accepts the offer and complies with the conditions laid down therein.

If the consumer has accepted the offer electronically, the entrepreneur shall immediately confirm receipt of acceptance of the offer electronically. As long as the receipt of this acceptance has not been confirmed by the entrepreneur, the consumer may dissolve the agreement.

If the agreement is concluded electronically, the entrepreneur shall take appropriate technical and organizational measures to secure the electronic transfer of data and shall ensure a secure web environment. If the consumer can pay electronically, the entrepreneur shall observe appropriate security measures.

Within legal frameworks, the entrepreneur may investigate whether the consumer can fulfill their payment obligations, as well as all those facts and factors relevant to responsibly entering into the distance contract. If, based on this investigation, the entrepreneur has good grounds not to enter into the agreement, they are entitled to refuse an order or request, giving reasons, or to attach special conditions to the performance.

The entrepreneur shall send the following information with the product or service to the consumer, in writing or in such a way that it can be stored by the consumer in an accessible manner on a durable medium:

the visiting address of the entrepreneur’s place of business where the consumer can lodge complaints;
the conditions under which and the manner in which the consumer may exercise the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;
information on warranties and existing after-sales service;
the data included in Article 4 of these Terms & Conditions, unless the entrepreneur has already provided this data to the consumer before the performance of the agreement;
the requirements for terminating the agreement if the agreement has a duration of more than one year or is of indefinite duration.

In the case of an ongoing transaction, the provision in the previous paragraph applies only to the first delivery.

Every agreement is entered into subject to the suspensive condition of sufficient availability of the relevant products.

Article 6 – Right of withdrawal

In the case of delivery of products

When purchasing products, the consumer has the option to dissolve the agreement without giving reasons within 14 days. This cooling-off period starts on the day after the consumer, or a representative designated in advance by the consumer and made known to the entrepreneur, receives the product.

During the cooling-off period, the consumer shall handle the product and packaging with care. The consumer shall only unpack or use the product to the extent necessary to determine whether they wish to keep the product. If the consumer exercises the right of withdrawal, they shall return the product with all delivered accessories and, if reasonably possible, in its original condition and packaging, in accordance with the reasonable and clear instructions provided by the entrepreneur.

If the consumer wishes to exercise the right of withdrawal, they are obliged to notify the entrepreneur within 14 days after receiving the product. The consumer must notify this by means of the model withdrawal form or by another means of communication such as e-mail. After the consumer has stated that they wish to make use of the right of withdrawal, the consumer must return the product within 14 days. The consumer must prove that the goods were returned in time, for example by means of proof of shipment.

If, after the expiry of the periods referred to above, the consumer has not indicated that they wish to make use of the right of withdrawal and/or has not returned the product to the entrepreneur, the purchase becomes final.

In the case of delivery of services

When services are supplied, the consumer has the option to dissolve the agreement without giving reasons for at least 14 days, commencing on the day of entering into the agreement.

To make use of the right of withdrawal, the consumer shall comply with the reasonable and clear instructions provided by the entrepreneur with the offer and/or at the latest upon delivery.

Article 7 – Costs in case of withdrawal

The consumer shall bear the direct costs of returning the product.

If the consumer has paid an amount, the entrepreneur shall refund this amount as soon as possible, but no later than within 14 days after withdrawal. This is subject to the condition that the product has already been received back by the entrepreneur or conclusive proof of complete return shipment can be provided. Refunds will be made using the same payment method used by the consumer unless the consumer explicitly agrees to another payment method.

If the product is damaged due to careless handling by the consumer, the consumer shall be liable for any reduction in the value of the product.

The consumer cannot be held liable for any reduction in value of the product if the entrepreneur has not provided all legally required information about the right of withdrawal before the conclusion of the purchase agreement.

Article 8 – Exclusion of the right of withdrawal

The entrepreneur may exclude the consumer’s right of withdrawal for products and services as described in this article, provided that the entrepreneur clearly stated this in the offer, at least in good time before concluding the agreement.

Exclusion of the right of withdrawal is only possible for products:

that have been created by the entrepreneur in accordance with the consumer’s specifications;
that are clearly personal in nature;
that, by their nature, cannot be returned;
that can spoil or age quickly;
the price of which is subject to fluctuations in the financial market on which the entrepreneur has no influence;
for individual newspapers and magazines;
for audio and video recordings and computer software where the consumer has broken the seal;
for hygienic products where the consumer has broken the seal.

Exclusion of the right of withdrawal is also possible for:

digital content not supplied on a tangible medium, if performance has begun with the consumer’s explicit prior consent, the consumer has acknowledged that they lose their right of withdrawal once performance has begun, and the entrepreneur has provided the consumer with the required confirmation of the agreement on a durable medium, where required by law;
services where performance has begun with the consumer’s explicit consent before the cooling-off period has expired.

The entrepreneur will make the model withdrawal form available to the consumer where required by applicable law.

Article 9 – The price

During the validity period stated in the offer, the prices of the products and/or services offered shall not be increased, except for price changes resulting from changes in VAT rates.

Contrary to the previous paragraph, the entrepreneur may offer products or services whose prices are subject to fluctuations in the financial market beyond the entrepreneur’s control, at variable prices. This link to fluctuations and the fact that any stated prices are target prices shall be stated in the offer.

Price increases within 3 months after the conclusion of the agreement are only permitted if they are the result of statutory regulations or provisions.

Price increases from 3 months after the conclusion of the agreement are only permitted if the entrepreneur has stipulated this and:

they are the result of statutory regulations or provisions; or
the consumer has the right to terminate the agreement from the day on which the price increase takes effect.

The prices stated in the offer of products or services include VAT, unless stated otherwise.

All prices are subject to printing and typographical errors. No liability is accepted for the consequences of printing and typographical errors. In the event of printing or typographical errors, the entrepreneur is not obliged to deliver the product at the incorrect price.

Article 10 – Conformity and warranty

The entrepreneur warrants that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of soundness and/or usability, and the legal provisions and/or government regulations existing on the date the agreement was concluded.

Any warranty provided by the entrepreneur, manufacturer, or supplier does not affect the legal rights and claims the consumer may have against the entrepreneur under the agreement.

The statutory warranty applies to all products. The duration of the statutory warranty may vary depending on the nature of the product.

Any defects or incorrectly delivered products must be reported to the entrepreneur in writing within 2 months after discovery of the defect.

The warranty does not apply if:

the consumer has repaired and/or modified the delivered products themselves or has had them repaired and/or modified by third parties;
the delivered products have been exposed to abnormal conditions or otherwise treated carelessly or contrary to the entrepreneur’s instructions and/or the packaging;
the defect is wholly or partly the result of regulations imposed or to be imposed by the government regarding the nature or quality of the materials used.

Article 11 – Delivery and performance

The entrepreneur shall exercise the greatest possible care when receiving and executing orders for products and when assessing applications for the provision of services.

The place of delivery is the address made known to the company by the consumer.

With due observance of what is stated in Article 4 of these Terms & Conditions, the company shall execute accepted orders with due speed but no later than within 30 days, unless the consumer has agreed to a longer delivery period. If delivery is delayed, or if an order cannot be carried out or can only be carried out partially, the consumer shall be informed of this no later than 30 days after placing the order. In that case, the consumer has the right to dissolve the agreement without costs. The consumer is not entitled to compensation.

All delivery periods are indicative. The consumer cannot derive any rights from any stated periods. Exceeding a period does not entitle the consumer to compensation.

In the event of dissolution, the entrepreneur shall refund the amount paid by the consumer as soon as possible, but no later than within 14 days after dissolution.

If delivery of an ordered product proves impossible, the entrepreneur shall make an effort to provide a replacement item. At the latest upon delivery, it shall be stated clearly and comprehensibly that a replacement item is being delivered. For replacement items, the right of withdrawal cannot be excluded. The costs of any return shipment are borne by the entrepreneur.

The risk of damage and/or loss of products rests with the entrepreneur until the moment of delivery to the consumer or a representative designated in advance and made known to the entrepreneur, unless explicitly agreed otherwise.

Article 12 – Ongoing transactions: duration, termination and renewal

Termination

The consumer may terminate an agreement entered into for an indefinite period and which extends to the regular delivery of products or services at any time, subject to agreed termination rules and a notice period of no more than one month.

The consumer may terminate an agreement entered into for a fixed period and which extends to the regular delivery of products or services at any time by the end of the fixed term, subject to agreed termination rules and a notice period of no more than one month.

The consumer may terminate the agreements referred to in the previous paragraphs:

at any time and not be limited to termination at a particular time or during a particular period;
at least in the same way as they were entered into by the consumer;
always with the same notice period as the entrepreneur has stipulated for itself.

Renewal

An agreement entered into for a fixed period and which extends to the regular delivery of products or services may not be tacitly renewed or extended for a fixed duration, unless legally permitted.

Duration

If an agreement has a duration of more than one year, the consumer may terminate the agreement at any time after one year with a notice period of no more than one month, unless reasonableness and fairness oppose termination before the end of the agreed duration.

Article 13 – Payment

Unless otherwise agreed, the amounts owed by the consumer must be paid within the period indicated during the checkout process or otherwise clearly communicated before the agreement is concluded.

For products, services, digital content, and other online purchases offered through the website, payment is generally due immediately at checkout unless explicitly stated otherwise.

The consumer has the duty to report any inaccuracies in provided or stated payment details to the entrepreneur without delay.

If the consumer fails to meet their payment obligations on time, and after the entrepreneur has informed the consumer of the late payment and granted the consumer a reasonable period to still fulfill the payment obligations, the entrepreneur is entitled, subject to applicable law, to charge the reasonable extrajudicial collection costs made known in advance.

Any refunds will be made using the same payment method originally used by the consumer, unless the consumer expressly agrees to another payment method.

Article 14 – Complaints procedure

The entrepreneur has a sufficiently publicized complaints procedure and handles complaints in accordance with this procedure.

Complaints about the performance of the agreement must be submitted to the entrepreneur fully and clearly described within a reasonable time after the consumer has discovered the defects.

Complaints submitted to the entrepreneur will be answered within 14 days from the date of receipt. If a complaint requires a foreseeably longer processing time, the entrepreneur will reply within 14 days with an acknowledgment of receipt and an indication of when the consumer can expect a more detailed response.

If the complaint cannot be resolved by mutual agreement, a dispute arises which is subject to the dispute resolution procedure.

For complaints, a consumer should first turn to the entrepreneur. If DuaMio / WeIntensify B.V. is affiliated with WebwinkelKeur and if complaints cannot be resolved by mutual agreement, the consumer should turn to WebwinkelKeur, which will mediate free of charge. Check whether there is a current membership via the WebwinkelKeur members list. If no solution is reached, the consumer has the possibility to have the complaint handled by the independent disputes committee available through WebwinkelKeur.

A complaint does not suspend the entrepreneur’s obligations unless the entrepreneur states otherwise in writing.

If a complaint is found to be justified by the entrepreneur, the entrepreneur shall, at its option, replace the delivered products free of charge, repair them, or provide another appropriate solution.

Article 15 – Disputes

Agreements between the entrepreneur and the consumer to which these Terms & Conditions relate are governed exclusively by Dutch law, even if the consumer resides abroad.

The Vienna Sales Convention does not apply.

Article 16 – Additional or deviating provisions

Additional provisions or provisions deviating from these Terms & Conditions may not be to the detriment of the consumer and must be recorded in writing or in such a way that they can be stored by the consumer in an accessible manner on a durable medium.

Article 17 – Products, digital content and quotations

All prices for our products and services are clearly displayed on the website and include VAT, unless stated otherwise.

DuaMio may offer, among other things:

digital products;
educational downloads;
PDFs;
printed products;
courses or digital learning content;
bundles, thematic collections, and other educational content.

Shipping costs may apply to physical products. These will be clearly stated before the order is completed.

For digital products and digital content, delivery generally takes place via download, e-mail, account access, course access, or another digital method.

Delivery times for digital content are usually immediate or within the timeframe stated at checkout, in the order confirmation, or in the product description. Access may depend on successful payment, technical availability, and the type of product purchased.

For physical products, delivery is subject to shipping, fulfillment, and carrier timelines. Any estimated shipping times shown on the website are indicative unless explicitly stated otherwise.

For certain digital products, access may be granted for personal use only and may be limited to a single user account, household, or license scope as specified in the relevant offer or product description.

If a product or service is offered on request, on a custom basis, or by special quotation, such quotation is non-binding unless explicitly stated otherwise.

Quotations, where applicable:

are generally free of charge unless stated otherwise;
remain valid for a maximum of 30 days unless stated otherwise;
may vary based on content, customization, language, format, license, shipping method, or additional requests.

Example quotation format:

DuaMio Quotation #2026-001

Date: 14-04-2026

Customer: [Customer name]

Description: [for example educational content, custom bundle, or physical order]

Total price (incl. VAT): €[amount]

Validity: 30 days

Article 18 – Educational use, intellectual property and liability

Educational nature

DuaMio’s products and services are intended for educational, informational, and inspirational purposes. Our content is compiled with care, but should not be regarded as legal, medical, therapeutic, or other professional advice.

Parents, guardians, educators, and other users remain responsible for how they apply the content in their own situation.

Use by children

If products or content are used by or for children, supervision and assessment by a parent, guardian, teacher, or other responsible adult remain the responsibility of the user.

DuaMio is not liable for damage, misunderstandings, or undesirable consequences resulting from incorrect, improper, or unsuitable use of the content.

Intellectual property

All texts, designs, illustrations, workbooks, PDFs, downloads, digital lessons, product structures, branding, names, images, and other content offered by DuaMio / WeIntensify B.V. remain the property of the entrepreneur or its licensors, unless explicitly stated otherwise.

Without prior written permission from the entrepreneur, it is not permitted to:

copy, distribute, publish, or resell products or content in whole or in part;
share digital files beyond personal use or internal household use;
use content commercially;
modify, republish, or present parts of the content as one’s own work.

Personal use

Unless explicitly stated otherwise, purchased digital products are intended for personal use or use within the consumer’s own household. Separate licensing or permission may be required for schools, organizations, teams, or other forms of group use.

The consumer may not share login credentials, download links, gated course access, or paid digital files with third parties unless such sharing is expressly permitted by the entrepreneur in writing.

Liability

The entrepreneur is not liable for indirect damage, consequential damage, loss of profit, lost savings, loss of data, or damage resulting from the use of the products or services, unless there is intent or deliberate recklessness on the part of the entrepreneur.

If the entrepreneur is nevertheless found liable, such liability is limited to a maximum of the amount paid by the consumer for the relevant product or service, unless mandatory law provides otherwise.

Acceptance

By placing an order, accessing digital content, downloading paid materials, or using a product or service of DuaMio, the consumer declares that they have read, understood, and accepted these Terms & Conditions.