Privacy Policy

Version: 14 April 2026

DuaMio is a brand operated by WeIntensify B.V.

Data Controller: WeIntensify B.V.

1. Who we are

This Privacy Policy explains how WeIntensify B.V., acting as the data controller for the DuaMio brand, collects, uses, stores, shares, and protects personal data when you use our website, purchase our products or services, subscribe to our emails, contact us, or otherwise interact with us.

WeIntensify B.V. is established in the Netherlands and provides its services internationally. Where the General Data Protection Regulation (GDPR) applies, we process personal data in accordance with applicable European data protection law.

2. Contact details

WeIntensify B.V.

Kanaalkade 57

1811 LS Alkmaar

The Netherlands

Email: info@duamio.com

Website: www.duamio.com

For privacy-related questions or requests, you can contact us at: info@duamio.com

3. Scope of this Privacy Policy

This Privacy Policy applies to personal data processed through:

our website;
our webshop and checkout environment;
email communications and newsletters;
customer support and contact forms;
review and feedback features;
other services directly connected to the DuaMio brand.

This Privacy Policy does not apply to third-party websites, platforms, or services that may be linked from our website and that operate under their own privacy policies.

4. The personal data we may collect

Depending on how you interact with us, we may collect and process the following categories of personal data:

a. Identity and contact data

first name and last name;
billing and shipping address;
email address;
phone number.

b. Order and transaction data

products or services purchased;
order details;
payment status;
invoice details;
customer account details, if applicable.

c. Payment data

Payments are processed through third-party payment providers. We do not store full credit card details ourselves. Payment providers may process payment-related information such as your payment method, billing details, transaction amount, and fraud-prevention data.

d. Technical and usage data

IP address;
browser type;
device type;
operating system;
pages visited;
referral source;
cookie and consent preferences;
website interaction data.

e. Communication data

emails you send us;
customer support messages;
contact form submissions;
newsletter preferences;
other communication you have with us.

f. Review and feedback data

If you leave a review or submit feedback, we may process the information you provide in that context, such as your name, rating, comments, and related order details where relevant.

5. How we collect personal data

We collect personal data:

directly from you, when you place an order, contact us, subscribe to our newsletter, or fill in a form;
automatically, through cookies and similar technologies when you use our website;
from service providers involved in payment, analytics, email delivery, hosting, or technical website operations;
from review platforms, where you choose to publish a review about us.

6. Purposes and legal bases for processing

Under the GDPR, we must have a valid legal basis for processing your personal data. Depending on the situation, we process your data on one or more of the following legal bases:

a. Performance of a contract

We process your personal data where necessary to:

create and manage your order;
deliver products or services;
process payments;
provide customer service;
manage returns, refunds, or service-related communication.

b. Legal obligation

We process personal data where necessary to comply with legal obligations, including:

tax and accounting requirements;
invoicing and recordkeeping obligations;
legal compliance and lawful government requests.

c. Legitimate interests

We may process personal data where necessary for our legitimate interests, provided those interests are not overridden by your rights and freedoms. This may include:

maintaining and improving our website and services;
fraud prevention and website security;
customer support and service optimization;
internal administration;
limited direct communication with existing customers where permitted by law.

d. Consent

We rely on your consent where required, including for:

sending newsletters or promotional emails where consent is required;
placing non-essential cookies and similar technologies;
certain analytics or advertising activities, where applicable.

Where processing is based on consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

7. How we use your personal data

We may use your personal data to:

operate and manage our website and webshop;
process orders and payments;
provide digital products, physical products, and services;
respond to your inquiries and support requests;
send service-related emails;
send newsletters or marketing communications where allowed;
maintain records and perform accounting administration;
detect and prevent fraud, abuse, and security incidents;
analyze website performance and improve user experience;
comply with legal and regulatory obligations.

8. Service providers and third parties we work with

We only share personal data where necessary and appropriate. Depending on the services you use, we may share personal data with the following categories of service providers:

a. Website and e-commerce platform providers

Our webshop may use WooCommerce and related website infrastructure to operate our online sales environment.

b. Hosting and technical providers

We use professional hosting and technical service providers to host, secure, maintain, and back up our website and systems. Our website is hosted by Hostinger. Personal data that you provide to us may be processed by Hostinger to the extent necessary for web hosting, server infrastructure, security, backups, email-related infrastructure, and technical maintenance. Hostinger processes such data on our behalf and does not use it for its own independent purposes.

We require our hosting providers to implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse, or unlawful processing.

c. Email and newsletter provider

We use Brevo for newsletters and certain automated communications.

d. Payment processor

We use Stripe to process online payments.

e. Accounting software

We use Exact for accounting, invoicing, and administration where necessary. For these purposes, we may process or share relevant personal data such as your name, address, city, order details, and invoice details, to the extent necessary for bookkeeping, invoicing, financial administration, and compliance with legal accounting and tax obligations.

We require Exact and any related service providers acting on our behalf to process personal data only for these purposes and in accordance with applicable data protection law.

f. Analytics and website performance tools

We may use analytics tools, such as Google Analytics, where permitted and configured in accordance with our consent settings and applicable law.

g. Review platforms

We may display or collect reviews through services such as Google, where applicable.

We require processors and service providers acting on our behalf to implement appropriate security measures and to process personal data only in accordance with our instructions and applicable law.

9. International data transfers

Because some of our service providers may operate internationally, your personal data may be processed outside the European Economic Area (EEA).

Where personal data is transferred outside the EEA, we take appropriate safeguards where required by law. These may include:

use of adequacy decisions issued by the European Commission;
use of approved Standard Contractual Clauses;
additional contractual, technical, or organizational measures where appropriate.

10. Data retention

We do not keep personal data longer than necessary for the purposes for which it was collected, unless a longer retention period is required or permitted by law.

In general:

customer and order data is retained for as long as necessary to provide our services and manage customer relations;
invoice and accounting data is retained for the period required under applicable tax and accounting law;
support communications are retained for as long as necessary to handle your request and for reasonable follow-up administration;
newsletter data is retained until you unsubscribe or request deletion, unless we have another lawful basis to retain limited records;
analytics and cookie-related data is retained according to the relevant tool settings and our cookie configuration.

Where possible, we will delete or anonymize personal data once it is no longer needed.

11. Your rights under the GDPR

If the GDPR applies to your personal data, you may have the following rights, subject to applicable conditions and limitations:

the right of access;
the right to rectification;
the right to erasure;
the right to restrict processing;
the right to data portability;
the right to object;
the right to withdraw consent at any time where processing is based on consent;
the right not to be subject to solely automated decision-making, where applicable;
the right to lodge a complaint with a competent supervisory authority.

If you would like to exercise any of these rights, please contact us at info@duamio.com.

We may ask you to verify your identity before responding to your request. We will respond within the period required by applicable law, usually within one month, unless a lawful extension applies.

12. Complaints

If you believe that we have handled your personal data unlawfully or unfairly, we encourage you to contact us first so that we can try to resolve the issue.

You also have the right to lodge a complaint with the relevant supervisory authority. In the Netherlands, this is the Autoriteit Persoonsgegevens.

13. Cookies and similar technologies

Our website uses cookies and similar technologies to operate properly, improve performance, understand usage, and—where applicable—support analytics, preferences, and marketing.

Where required by law, we will ask for your consent before placing non-essential cookies on your device.

For more information about the cookies we use, the purposes for which we use them, and how you can manage your preferences, please see our Cookie Policy at:

**https://duamio.com/cookies/**

14. Google Analytics

Where enabled, our website may use Google Analytics to understand how visitors use our website and to improve performance and content.

Where required by law, Google Analytics will only be activated after valid consent has been obtained. We configure analytics tools as appropriately as possible in light of applicable privacy requirements and our consent settings.

15. Reviews and public content

If you submit a review through a third-party platform such as Google, that platform may publish your review publicly under its own terms and privacy policy. We may display such publicly available reviews on our website or marketing materials where appropriate.

16. Children’s privacy

Our website and services may be used by parents, families, educators, or guardians. We do not knowingly collect personal data directly from children in a manner that requires parental authorization under applicable law, unless clearly stated and lawfully managed.

If you believe that a child has provided personal data to us unlawfully, please contact us at info@duamio.com, and we will review the situation and, where appropriate, delete the data.

17. Security

We take appropriate technical and organizational measures to protect personal data against loss, misuse, unauthorized access, disclosure, alteration, or destruction.

These measures may include:

SSL/TLS encryption;
access controls;
password protections;
secure hosting infrastructure;
system monitoring and updates;
backup and recovery procedures.

However, no system can be guaranteed to be completely secure. We therefore encourage you to also take appropriate precautions when using the internet.

18. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or privacy practices.

The most recent version will always be published on our website. If we are legally required to do so, we will inform you of significant changes in an appropriate way.